Refund Policy

Which Services Are Eligible for Refunds?

• •For Cloud Services and Software Services purchases offered by Kritm, you can request cancellation and refund within 14 days from service activation.
• •Refunds are not accepted for support services and consulting services.
• •Payments made through the PayTR system used as payment infrastructure are processed according to refund conditions.

Refund Request Period and Conditions

• •You must submit your refund request in writing to [info@kritm.com] within 14 days from the date the service was activated.
• •At Kritm, users first load balance to use services. A refund request can be made as long as the entire loaded balance is not spent on service usage.
• •Balance used within the service scope (e.g., balance equivalent to used time or resources) is excluded from refund coverage.
• •The customer requesting a refund is expected to clearly state the reason for the refund.
• •Refund requests due to technical issues or service errors originating from Kritm are primarily resolved by our support team; refunds are evaluated in cases that cannot be resolved.

Refund Process

• •Refund requests are evaluated and finalized by us within a maximum of 7 business days.
• •At the user's request, the unused balance amount can also be refunded to the payment channel; in this case, the details of the request are evaluated by our support team.
• •The time and conditions allowed by the channel used for refunding your payments (e.g., credit card, bank transfer) are valid.

Non-Refundable Services

• •Custom projects that have started using services and/or have been ordered,
• •Used balance amounts,
• •Services purchased under special discounts or campaigns,
• •Support and consulting services,
• •Services directly provided by payment infrastructure and third-party services (AWS, PayTR, etc.).

Cancellation and Renewal Policy

• •If service subscriptions have automatic renewal feature, cancellation request must be submitted at least 7 days before the renewal date.
• •Refund requests for charges incurred after automatic renewal are subject to special evaluation.

Measures Against Refund Policy Abuse

• •Refund requests of customers found to be abusing the refund policy are rejected and their services are terminated when necessary.

Contact

For any questions or requests regarding your privacy, you can reach us at the following address:

info@kritm.com